Frequently Asked Questions (FAQs)

1. What is Nashional Permit?

Nashional Permit is a contemporary fashion label founded in 2022 by Neha Pandey, an alumna of the London College of Fashion. We focus on slow fashion, with hand-tailored garments, artisan embroidery, and free-flowing silhouettes that balance elegance with comfort.

2. Where are your products made?

All our garments are ethically crafted in India, with a strong focus on artisan-made embroidery and sustainable production practices.

3. How do I place an order?

You can shop directly on our official website — www.nashionalpermit.com. Simply select your size, add items to your cart, and proceed to checkout.

4. What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and digital wallets. International customers can also pay via secured global payment gateways.

5. Do you ship internationally?

Yes, we ship worldwide. Shipping rates and timelines are calculated at checkout based on your location.

6. How long will delivery take?

• India: Orders are usually delivered within 5–7 business days.

• International: Delivery takes 10–15 business days, depending on the destination and customs clearance.

7. Can I return or exchange a product?

Yes. We accept returns and exchanges within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging. Custom-made or sale items are not eligible for returns. Please visit our Return Policy page for details.

8. How do I know my size?

Each product page includes a detailed size chart. If you’re between sizes or need assistance, our customer care team will help you choose the right fit.

9. Are your clothes sustainable?

Yes. Our brand is rooted in sustainable practices — we focus on limited production runs, artisan-led embroidery, and timeless designs to minimize waste.

10. Do you take custom orders?

Currently, we offer made-to-measure/customization on select pieces. For inquiries, please email hello@nashionalpermit.com.

11. How can I track my order?

Once your order is dispatched, you’ll receive an email and SMS with a tracking link so you can follow your shipment in real-time.

12. Do you collaborate with designers or creators?

Yes! We love collaborating with artists, stylists, and content creators who share our vision. Reach out at collab@nashionalpermit.com with your proposal.

13. How can I contact customer support?

For any queries, email us at hello@nashionalpermit.com or DM us on Instagram @nashionalpermit. Our team usually replies within 24–48 hours.